Support
Customer Care Team
Regional Sales Offices
WEST & NORTHWEST
orders@unicelfilters.com
800-345-6650
NORTHEAST & MID ATLANTIC
Atlantic Sales Connection
atlanticsalesconnection@gmail.com
888-798-7665
MIDWEST
MAST Sales Group
info@mastsalesgroup.com
815-791-7100
SOUTHWEST
Byrd Moreton Southwest
byrdmoretonsw@gmail.com
888-798-7665
SOUTHEAST
Performance Link
info@plrepgroup.com
305-692-0605
FLORIDA
Byrd Moreton & Associates
byrdmoreton@aol.com
888-798-7665
CANADA
Mitchell Marketing
spencer@mitchellmarketing.ca
905-577-5902
Returns and Exchanges
Warranty Info
Unicel warrants that its filter cartridges and grids (“Products”) will be free from manufacturing defects for the useful life of the product. Because Unicel cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Unicel or a Unicel authorized seller in the United States, unless otherwise prohibited by law. Unicel reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not cover any defects due to normal wear and tear, damage due to misuse, alteration to the product, or negligence. This warranty is limited to the original, end-user purchaser in the United States.
Unicel will replace a defective Product that is covered by this warranty. Purchasers of Products who wish to make a warranty claim based upon a Product defect should contact us at orders@unicelfilters.com or call us at 800-345-6650 ext. 123 and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to Unicel, or provide other information to assist Unicel in processing your request. Please note that you are responsible for all costs, including any shipping cost, labor, installation, or any other losses or expenses incurred in operation or installation.
There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.UNDER NO CIRCUMSTANCES SHALL UNICEL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, TORT, OR STRICT LIABILITY. Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
If you have any questions about whether a seller is authorized, contact us at orders@unicelfilters.com or call us at 800-345-6650 ext. 123.
If you would like a physical copy of this Limited Warranty, feel free to print this page or call our Customer Care team at 800-345-6650 ext. 123 and we’d be happy to send you a copy.
Effective Date: November 1, 2025
Technical Support
Our Technical Support services are dedicated to ensuring the optimal performance of our products. We take pride in the quality of our offerings, and our Technical Support is here to assist you in resolving any issues that may arise. It’s important to note that our liability is restricted solely to the replacement of faulty components. We do not assume liability for any incidental, consequential, or other damages of any nature. Whether a claim is based on contract, warranty, negligence, or tort theories, our responsibility remains limited to replacement.